Security
Need to report a bug or a security vulnerability?
If you find a security vulnerability please send an e-mail to support@seedz.app detailing your findings. The Dev team will fix the problem, update the stable branch of the repositories and update our servers.
If you find a bug related with your data or your account in Seedz please send us a mail to support@seedz.app and we will resolve it as soon as possible. We pride ourselves on responding to any query in no less that 24 hours. Usually we respond within a few hours at most.
To report any other bugs you can use the Seedz website www.seedz.app, where you can also send requests for enhancements or send questions related to the use of the application too. Please do not use other channels for support questions.
Datacenter Security
Seedz's infrastructure is an Infrastructure as a Service (IaaS). It's hosted in DigitalOcean Europe region. DigitalOcean maintains the configuration of its infrastructure devices, but we are responsible for configuring our own guest operating systems, databases, services and applications.
DigitalOcean complies with internationally recognized standards. You can get any further detail on their webpage: https://www.digitalocean.com/trust
Data Security
Systems access are always encrypted and restricted, according to principle of least privilege
Systems are designed to prevent remote access by DigitalOcean personnel to customer data for any purpose, including service maintenance
All data exchanged with board.seedz.app is always transmitted over SSL
Employee access
No team member of 20tab srl, Seedz's corporate parent or third parties hired by 20tab srl are authorized to access private project data unless required to do so by the account owner for support reasons. Support staff may sign into your account to access settings related to your support issue. When working a support issue we do our best to respect your privacy as much as possible.
Contact Us
If you have a question, concern, or comment about Seedz security, please contact us: support@seedz.app.